Every question a careful solicitor should ask.
If something’s not covered here, ask us directly. We’d rather answer it before you sign anything.
Are you regulated by the SRA?
We are not a law firm and we don’t provide legal advice to clients: we provide paralegal and back-office support to regulated firms. Conduct of each matter, and responsibility for legal advice given, remains with your firm at all times. We work within whatever confidentiality, conflict and supervision arrangements your compliance team requires.
How do you handle confidentiality and conflicts?
Every engagement starts with an NDA and a conflict check against our existing client list. Access to your systems and documents is limited to the paralegal(s) assigned to your matter, and revoked the moment an engagement ends.
Where is our data stored and processed?
We maintain strict access controls and confidentiality safeguards on every matter, and put appropriate safeguards in place for any data processed outside the UK in line with UK GDPR requirements. See our GDPR Policy for the detail on how we process data on your behalf.
What happens if something goes wrong?
Every piece of work is checked before it reaches you, and you retain final sign-off on everything that leaves our hands. If you’re ever not satisfied with the standard of work, tell us and we’ll fix it.
How quickly can you start?
Most engagements begin within 48 hours of our first call. Onboarding is a short scoping conversation, not a procurement process.
Do we need to give you system access?
Only as much as the work requires. Most firms grant access to specific matters or a shared folder rather than the whole case management system, and we work the way you’re comfortable with.
Can we work with one dedicated paralegal, or is it a pool?
Both are available. Most firms with an ongoing caseload prefer one dedicated paralegal who learns their systems and style; firms with occasional spikes draw on the wider team as needed, on the same package basis.
What software do you work in?
Whatever you already use. We’ve worked across the major case management and document systems used by UK firms, and we adapt to yours rather than asking you to adapt to ours.
Is there a minimum commitment?
No long lock-in contracts. Packages run on a short notice period, so you can scale a team up or down as your caseload changes. See our pricing page for the full breakdown.
Can we move between packages later?
Yes. Most firms start with a single paralegal and grow into a team as the relationship proves itself. There’s no penalty for moving up or down.
How does billing work?
You’re billed a fixed monthly rate per paralegal or team, agreed before work begins. No hourly tracking and no surprise invoices: see our pricing page for the exact packages.
What’s included in the price?
Supervision, quality checking and onboarding to your systems are all part of every package. The only thing billed beyond that is your paralegal’s dedicated time on your matters.
Who actually checks the work before we see it?
A senior paralegal reviews output against your instructions before anything is returned to you. You still retain final sign-off: we never submit anything to a court or third party without your authorisation.
What experience do your paralegals have?
Our paralegals are vetted for relevant litigation, drafting or compliance experience before they’re matched to a firm, and briefed on your house style before starting any matter.
Can we request a different paralegal if it’s not a good fit?
Yes, at any time and without penalty. Fit matters more to us than utilisation.
Find out what a dedicated paralegal could take off your plate.
A short, no-obligation call. We’ll map the work slowing your practice down and show you exactly how we’d take it on, confidentially and on your terms.
Confidential · No obligation · Typically a 20-minute call